As with most hotels and hostels we have a few terms and conditions!
Please read the following carefully. By using this website and booking with us you accept the terms and conditions as stated. Any government guidance will superseed any of the below conditions until the end of the pandemic or when government restrictions are over.
Our cancellation policy is 7 days. This means that unless stated otherwise you have until 1pm 7 days prior to the arrival day to cancel with no charge.
Cancellation within this 7 day period will result in 100% of the outstanding amount being taken.
If you cancel on the day of arrival or do not show up for your reservation then 100% of the booking amount will also be charged.
For bookings of more than 7 nights or those that exceed £200 in value we will pre- authorise your card for 50% of the total amount due two weeks prior to arrival. We do this to check your card to see if it is valid and to see if you have the funds available. The 50% is then held until arrival. If these funds are not availible we reserve the right to cancel your reservation.
For group bookings of 8 guests or more we require an arranged deposit payable 4 weeks in advance of the booking.
We reserve the right to pre-authorise any card at any time for £1 in order to ensure its validity.
We reserve the right to charge an amount for the following but not limited to; Intentional damage to the property including fixtures and fittings, unauthorised late check outs, lost keys, allowing non guests to use our facilities/ accommodation without prior approval from management.
We may pursue those guests who fail to pay the agreed amount by any legal means necessary.
We do understand that things happen that can be out of your control, talk to us! We are human! As a small business, cancellations greatly affect us. Please help us to try and avoid them where possible.
Frequently Asked Questions
Everything...well everything you need for a comfy nights sleep and a tasty breakfast!
Clean bed linen and towels.
All the bathrooms have towels and hand wash.
Breakfast, cereals, toast, jams, tea, coffee, milk and sugar
Do you let under 18's stay?
It depends, we accept children aged between 12 and 17, however they must be accompanied by an adult and have sole use of the room.
Do you accept large groups or stag and hen do's?
Sometimes...Due to our small size we usually do not accept large groups or hen and stag parties, however we do make exceptions. Please contact us before making any reservations if you are a stag or hen party. Failure to do so may result in the booking being cancelled on arrival and full payment taken
When can I check in? I might arrive early or very late, when can I check in or out?
Reception is not open 24 hours.
Our reception is open at different times during the pandemic. please contact us via the chat on the website or by email if you have a query other than availability.
Late check ins are easily arranged. Once you've made your booking, we'll contact you to advise how it works
Rooms are ready from 2pm
We ask that everyone is out of their room by 11:00 but you are more than welcome to store bags till later on in the day.
Do you have somewhere to store bags or bikes?
Yes we do.
Bicycles...We have limited space to store bicycles in our basement. Please contact us to ensure we have space.
Bag Storage...We will happily store your bags before you check in or after you check out.
What else do I need to know?
Parking... there is limited paying parking outside. It is free overnight, pay meter by day, but spaces are very limited.
Our cancellation policy is 7 days meaning you have up untill 7 days before the arrival date to cancel with no charge. Cancellations within 7 days result in 100% of the booking fee being taken and for no shows it's also 100%
For reservations longer than 7 nights we will pre authorize the card for 50% of the booking amount.
We are currently accepting reservations online for longer than 14 nights but please call or email us as this is subject to availability, and prices are different to our base rates.
Laundry... We provide a laundry service (just like a 5 star hotel!) For a small fee we will wash & tumble dry your washing, usually a same day service!
Lift... There is no lift and all of our rooms are upstairs so unfortunately we cannot accommodate wheelchair users.